Referral Coordinator

Job Description

REQUIREMENTS

• General knowledge of medical insurance processes
• Knowledge of medical terminology, CPT & ICD codes
• Ability to communicate effectively, both written and orally
• Excellent customer service skills
• Ability to cross train in other areas of practice in order to achieve smooth flow of operations
• Good organizational skills with the ability to adapt to medical situations
• Ability to handle patient and organizational information in a confidential manner
• Ability to work in an environment of continuous change
• Ability to manage priorities and work under deadlines
• Speaks and understand the English language
• High School Diploma or GED

RESPONSIBILITIES

• Act as a dependable point of contact for patients, providing clear and timely referral communication
• Ensure transparency in referral and authorization processes
• Follow referrals through completion to support continuity of care
• Maintain accuracy, confidentiality, and professionalism in all interactions
• Collaborate effectively with providers, specialists, and insurance representatives
• Proactively resolve referral and scheduling issues to prevent care delays
• Ensure all referrals, authorizations, and documentation are completed accurately and on time
• Maintain high attention to detail to prevent errors, denials, or delays in patient care
• Monitor referral workflows proactively to ensure timely completion and loop closure
• Continuously follow up on pending referrals, appointments, and consultation notes
• Adhere to best practices, payer guidelines, and organizational standards
• Identify opportunities to improve referral processes and patient experience
• Identify and support improvements to referral and authorization workflows to enhance efficiency and patient access
• Utilize EPIC systems and technology to streamline referral tracking and documentation
• Adapt to new processes, tools, and payer requirements to support organizational initiatives
• Assist with implementation of workflow enhancements and best practices
• Analyze referral issues and trends to help reduce delays and denials
• Contribute ideas that improve referral coordination and patient experience
• Build strong, trusting relationships with patients by providing clear, compassionate guidance on referrals and appointments
• Maintain regular communication with providers, specialists, and internal teams to ensure seamless coordination of care
• Serve as a reliable point of contact for patients, answering questions and addressing concerns promptly
• Collaborate with colleagues across departments to share information and support patient-centered care
• Follow up with patients after appointments to ensure satisfaction and completion of referral care
• Advocate for patients to minimize barriers and enhance their overall healthcare experience

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn