Part-Time Intake Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Bilingual English and Spanish required (verbal and written)
• Ability to work between 10-20 hours per week on an on-call basis, with weekly hours fluctuating
• Availability during weekday office hours, with occasional weekend coverage
• Entry level position
• Strong listening, communication and interpersonal skills
• Experience with basic office software and computers
• Reliable, organized, and detail oriented
• Ability to work independently in a remote setting

RESPONSIBILITIES

• Answer incoming hotline calls during assigned shifts and conduct basic intake, including asking required questions, listening to caller needs and documenting information accurately
• Identify client needs and appropriately route, escalate, or refer cases to resources or appropriate staff
• Accurately document intake information in organizational database and tracking systems
• Maintain confidentiality and handle sensitive information with care and professionalism
• Support with administrative tasks related to intake, case coordination, and follow-up
• Communicate urgent issues, trends or follow-up needs to supervisor or relevant staff
• Support smooth handoffs to direct services staff when needed

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