Part Time Customer Service Representative

Job Description

REQUIREMENTS

• 1+ year of customer service, call center, or help desk experience.
• Strong verbal and written communication; able to support stressed users with empathy and professionalism.
• Ability to work independently in a remote environment while staying responsive to calls and tickets.
• Comfortable following standard processes, asking the right troubleshooting questions, and documenting clearly.
• Reliable attendance and ability to consistently work the scheduled early-morning ET shift, including rotating weekends/holidays.

Preferred

• Healthcare support experience (radiology, emergency, inpatient, or outpatient settings).
• Familiarity with radiology/imaging workflows and terminology (PACS/RIS, orders/results).
• Experience with ticketing systems and remote support tools.

Education and Experience

• High school diploma or equivalent required; additional education or certifications are a plus.

RESPONSIBILITIES

• Provide friendly, accurate support to healthcare users (radiologists, technologists, and clinical staff) via phone and ticketing system.
• Triage requests, verify impact and urgency, and route/escalate to the correct team when outside Tier 1 scope.
• Resolve common workflow issues such as basic login/access, password resets (as applicable), user setup requests, and studies/reports not appearing as expected.
• Collect complete case details (who/what/when/where/impact), document clearly, and maintain ownership through resolution.
• Communicate status updates and set expectations with users, prioritizing issues that impact patient care and turnaround time.
• Follow established procedures and contribute to improvements in job aids, scripts, and step-by-step troubleshooting guides.
• Maintain professionalism and confidentiality, including compliance with HIPAA and company security policies.

Are you interested in this position?

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