Customer Service Representative

Job Description

REQUIREMENTS

• Previous call center experience is required
• Previous customer service experience required
• Strong verbal communication and active listening skills
• Basic computer skills and ability to navigate multiple systems
• Reliable, punctual, and detail-oriented
• Ability to work independently in a remote environment
• Must have reliable internet access
• Ability to remain professional and composed during difficult conversations
• Must be available to work 3 full days per week from 10:00 AM – 6:00 PM Eastern Time

RESPONSIBILITIES

• Answer inbound and/or outbound customer service calls in a professional manner
• Assist consumers with account questions and provide accurate information
• Document all call details clearly and accurately in the system
• Follow company procedures, client guidelines, and compliance requirements
• Maintain a calm, respectful, and professional tone during all interactions
• Escalate calls or issues to the appropriate department when needed
• Meet attendance, punctuality, and performance expectations
• Maintain a quiet, professional remote work environment during scheduled hours

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