Part-time Customer Service Representative

Job Description

REQUIREMENTS

• Proven experience and comfort working remotely while maintaining high quality service
• Minimum 2-3 years customer service or related work experience
• 1-2 years experience with Intercom (phone, ticketing, knowledge base) or similar customer ticketing platform
• Reliable internet connection and work location conducive to answering live phone calls from customers.
• High school diploma or equivalent

RESPONSIBILITIES

• Communicate with customers via email, instant chat, and live (low volume) phone calls
• Provide knowledgeable answers to questions about products, pricing, and refunds for our subscription model based business
• Responsible for providing basic technical support to customers
• Troubleshoot, document, and resolve customer requests
• Maintain customer records of related activities and orders
• Work with internal departments to solve customer concerns
• Keep up to date with product developments, sales promotions, activities within the company to share accurate information with customers
• Assist in generating online help content to help customers find answers to questions

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn