Part-Time Client Support & Admin Coordinator

Job Description

JOB DETAILS

REQUIREMENTS

• Bachelor’s degree preferred
• Minimum 2-3 years experience in customer support or administrative roles
• Familiarity with CRM systems or database management
• Experience with Customer Service tools and Marketing email platforms (i.e. Freshdesk, Zoom, GoHighLevel) highly desirable
• Comfort working in a fast-paced, process-driven environment
• U.S.-based
• Extremely detail-oriented, accurate, highly organized and able to manage multiple tasks
• Excellent and professional communication skills
• Self-starter who works hard, stays focused, and maximizes productivity during scheduled hours
• Strong critical thinking, problem-solving, and judgment — able to “read between the lines,” and ask clarifying questions to understand what a client is really asking
• Comfortable working in multiple web-based systems and following documented processes, while also adapting when situations require judgment
• Reliable, consistent, and self-managed
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint)

RESPONSIBILITIES

• Respond to and manage client requests and calls via Freshdesk
• Triage, resolve, troubleshoot and/or escalate client issues as needed
• Maintain clear, professional, and timely communication with clients
• Follow documented processes to ensure consistent, high-quality support
• Update and manage training schedules inside our CRM system
• Create and manage Zoom events for trainings and meetings
• Assist with internal system updates and record maintenance
• Send mass client emails inside GoHighLevel (emails will be written for you)
• Build and schedule email campaigns as directed
• Maintain accurate contact lists
• Add and remove users from the platform
• Manage user access
• Assist with prospect and customer data uploads
• Help add new agencies into our platform (training provided)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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