Order Resolution Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Experience with the Shopify helpdesk app Gorgias is a strong plus
• Previous experience in customer service, e-commerce, or call center environments
• Excellent written and verbal communication skills
• Ability to remain calm, empathetic, and professional with upset customers
• Strong problem-solving ability and attention to detail
• Comfortable working independently in a structured remote setting
• Reliable internet and distraction-free workspace
• Consistent attendance and dependability

RESPONSIBILITIES

• Respond to customer contacts promptly and professionally
• Research order histories, shipments, and account details
• Troubleshoot issues and determine appropriate solutions
• Communicate decisions clearly and confidently
• Assist customers with ordering, replacements, and general account support
• Accurately document conversations and outcomes
• Escalate complex situations when needed
• Help the team meet daily response and resolution goals

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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