Order Management Specialist

Job Description

REQUIREMENTS

• Entry level or some experience in order management, sales operations, logistics, supply chain, customer operations, or a similar operational role
• Experience working in a fast-paced, high-volume environment with competing priorities
• Strong attention to detail and ability to maintain accurate records across multiple systems
• Proven ability to coordinate across teams and follow issues through to resolution
• Strong written and verbal communication skills
• Comfort working in ERP, CRM, or order-tracking systems
• Ability to analyze order status, identify issues, and take action with limited oversight
• Strong organizational skills and a consistent sense of urgency
• Experience in the privately held technology industry a plus, but not required

RESPONSIBILITIES

• Own day-to-day post-booking order execution for assigned orders and accounts
• Monitor order progress and identify issues that may impact shipment timing, completion, or client experience
• Maintain accurate order updates across internal systems, including shipment details, estimated ship dates, tracking, serial information, and status changes
• Coordinate with procurement, logistics, warehouse, account teams, and other internal partners to keep orders moving and resolve blockers quickly
• Investigate order discrepancies, missing information, and past-due items and drive follow-up to resolution
• Maintain tracking tools, documentation, and system records with a high degree of accuracy and timeliness
• Communicate order updates, risks, and next steps clearly to internal stakeholders
• Escalate exceptions appropriately and partner cross-functionally to drive material completion
• Support a high-volume environment while balancing urgency, accuracy, and customer impact
• Contribute to process improvement efforts that increase visibility, efficiency, and order quality

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