Order Fulfillment Coordinator

Job Description

REQUIREMENTS

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service, order processing, administrative support, office coordination, retail operations, logistics, or scheduling.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently in a remote work environment.
• Proficiency with Microsoft Office and web-based software applications.

Preferred

• Experience supporting home improvement, manufacturing, construction, furniture, cabinetry, or related industries.
• Experience with order management, CRM, or ERP software.
• Previous remote work experience.
• Familiarity with inventory or order tracking systems.

RESPONSIBILITIES

Order Coordination

• Receive, review, and process customer orders and service requests.
• Monitor order progress and provide timely status updates to customers.
• Coordinate order information with internal departments to support timely completion.
• Ensure all order details are accurate and up to date.

Customer Support

• Respond to customer inquiries via phone, email, and online communication platforms.
• Assist customers with questions regarding order status, timelines, and general services.
• Resolve routine customer concerns and escalate complex issues when appropriate.
• Deliver professional, friendly, and responsive customer service.

Scheduling & Communication

• Coordinate project schedules, deliveries, and customer appointments.
• Send confirmations, reminders, and follow-up communications.
• Maintain clear communication between customers and internal teams.
• Track open requests to ensure timely resolution.

Administrative Support

• Maintain accurate customer records and order documentation.
• Perform data entry and update information within company systems.
• Prepare reports, order summaries, and administrative documentation.
• Assist with additional operational and administrative tasks as assigned.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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