Shared Services Onboarding Coordinator

Job Description

REQUIREMENTS

• High school diploma or equivalent required
• 1–2 years of relevant experience in onboarding, human resources, or recruiting preferred
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Excellent written and verbal communication skills, with a strong attention to detail and accuracy
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), including working knowledge of basic formulas and functions
• Previous data entry experience strongly preferred
• Ability to be resourceful and proactive when issues arise
• Strong problem-solving skills and sound judgment under pressure
• Customer service-oriented attitude with excellent interpersonal and collaboration skills
• Ability to work both independently and as part of a team
• Ability to thrive in a fast-paced, dynamic environment

RESPONSIBILITIES

Onboarding

• Serve as the primary point of contact for new hires, guiding them through every step of the onboarding process from offer acceptance to day one
• Partner with recruiters and hiring managers to ensure candidates are efficiently and expeditiously guided through the hiring process
• Continuously monitor the applicant tracking system to ensure timely candidate flow and completion of all required tasks
• Order and track pre-employment screenings in a timely manner
• Manage I-9 compliance and ensure timely completion of all USCIS requirements
• Ensure all necessary system logins and access are set up for incoming new hires
• Manage and troubleshoot post-offer applicant tracking system access issues
• Use sound judgment and appropriate resources to disposition candidates in accordance with client and company guidelines
• Partner with HR and Legal regarding changing regulatory demands as needed
• Ensure adherence to FCRA, EEO, and all related federal and state employment laws
• Maintain excellent data integrity across all onboarding-related systems
• Track and report on new hire progress to leadership teams
• Continuously identify opportunities to improve the onboarding process and enhance the overall candidate experience

Operations & Administration

• Handle daily organizational and administrative tasks to support departmental operations
• Manage travel arrangements, scheduling, and other logistical needs for the team
• Analyze and audit data for accuracy and completeness
• Maintain a high level of customer service during inbound and outbound communications
• Communicate in a timely and professional manner with all candidates and internal stakeholders
• Provide accurate and timely responses to all inquiries and general correspondence
• Assist with ad-hoc operational tasks as needed

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