Operations Coordinator

Job Description

JOB DETAILS

REQUIREMENTS

• High school diploma or GED required; Associates degree or higher from an accredited college preferred.
• Experience working in a high call volume setting strongly preferred.
• Experience in healthcare setting strongly preferred.
• Familiarity with medical terminology and HIPAA laws strongly preferred.
• Must be organized, detail-oriented, and able to handle multiple tasks simultaneously.
• Ability to verbally articulate and communicate with manger, team members, and customers.
• Perform other duties and responsibilities as required, assigned, or requested.

RESPONSIBILITIES

• Outreach to members to introduce our client’s program and encourage enrollment. During
  the enrollment process complete the scheduling of their initial visit with the care team.
• Manage a daily queue of members to be outreached. Performance will be measured by number
  of calls completed and members enrolled in the program.
• Quality documentation of interaction with members will be expected. Quality will be measured
  by correctly following the process and the level of detail in the notes.
• Ability to perform in a fast-paced environment while still completing tasks with a high level of
  accuracy.
• Consistently presents a professional, empathetic, and energetic approach during all interactions
  with members.

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