Operations & Client Experience Coordinator

Job Description

JOB DETAILS

REQUIREMENTS

• Are highly organized and detail-oriented
• Communicate clearly, professionally, and warmly with clients
• Naturally keep notes, lists, and records organized because it helps you communicate and follow up better
• Think independently and take ownership of problems
• Enjoy improving systems and processes
• Are comfortable in a growing, evolving small business
• Enjoy creating and maintaining structure
• Like the idea of being a key part of a small, high-trust team
• Have experience in administrative, operations, scheduling, or coordination roles (small business experience is a plus)

RESPONSIBILITIES

• Answer and manage client calls, texts, and emails
• Build and send quotes
• Schedule services and coordinate with field technicians
• Maintain detailed, organized client notes and job records in Jobber so nothing is ever lost, forgotten, or repeated
• Help refine internal systems and processes
• Implement ideas discussed with the owner (marketing, organization, improvements)
• Track details, follow up on loose ends, and keep things moving without micromanagement

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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