Office Assistant

Job Description

REQUIREMENTS

• High School Diploma or GED equivalent required.
• One (1) year of on-the-job working experience preferred.
• Type a minimum speed of 40 words per minute or 7,000 data entry keystrokes per hour preferred.
• Experience in an office setting, preferably in an administrative or clerical role preferred.
• Experience with billing insurance claims preferred.
• Ability to perform detail-oriented tasks with attention to accuracy.
• Skilled in effective and appropriate verbal and written communication, including spelling, grammar, and punctuation.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to provide excellent customer service and demonstrate strong interpersonal skills.
• Organizational skills, ability to prioritize, and comfortable working independently.
• Skilled in basic computer programs and ability to operate general office equipment.
• Knowledge of billing systems.
• Ability to navigate multiple computer applications/systems.
• Ability to use 10-key by touch.
• Ability to establish and maintain effective working relationships and work in a team environment.
• Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to prioritize workflow and meet performance and/or volume expectations.
• Ability to take accountability and responsibility with all assigned daily tasks.
• Ability to comply with Vituity – RCM policies and procedures.
• Ability to identify and problem solve challenges that may not be outlined in a manual or know when to seek assistance.
• Ability to perform tasks as directed by supervisor or manager.

RESPONSIBILITES

• Verifies and ensures documents for accuracy (i.e., refund checks, compares account notes/documentation, letters, addresses, etc.).
• Identifies any documents/files/accounts that may have an error/oversight/printing issues during processing.
• Notes in patient accounts all action; mailing or faxing and if fax confirmation received.
• Completes data entry and documentation in patient accounts and/or billing system(s).
• Provides documentation for accounts when requested or required.
• Processes, sorts, and routes incoming data.
• Performs other office support tasks, including but not limited to: data entry, correspondence, filing, printing, and faxing.
• Maintains a high level of customer service for our external and internal customers.

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