Office Administrator

Job Description

JOB DETAILS

REQUIREMENTS

• 1-3 years experience in office work
• Must have reliable WiFi and access to a computer
• Strong phone etiquette and customer service skills
• Excellent organizational skills and attention to detail
• Ability to work independently and manage multiple tasks remotely
• Proficiency with Google Workspace (Google Drive, Docs, Sheets)
• Proficiency with Microsoft Word, Microsoft Excell and Adobe Acrobat
• Experience with House call Pro software is a plus

RESPONSIBILITIES

• Answer incoming calls from potential and existing clients and route them to the appropriate personnel
• Communicate professionally with clients via phone and email
• Send out invoices and estimates and follow up with clients regarding outstanding items
• Keep track of and follow up with outstanding invoices
• Send onboarding packets and services offered to new clients
• Work with insurance agents or companies to obtain Certificates of Insurance (COIs) and required endorsements for new clients
• Organize and maintain client files and records in Google Drive
• Organize and track employee timesheets
• Add up employee hours worked and provide management with accurate hour totals and pay calculations
• Coordinate with the company accountant as needed
• Schedule on-site inspections for projects through the Los Angeles Department of Building and Safety (LADBS)
• Work within Housecall Pro for scheduling, invoicing, and job-related administrative tasks
• Assist management with general administrative support and office coordination

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