MSP Support Technician

Job Description

REQUIREMENTS

• Prior MSP or multi-client IT experience is a strong plus — you’ll ramp much faster
• Comfortable in M365 admin, basic networking (DHCP, DNS, VPN, firewall rules), and Windows server/endpoint troubleshooting
• Writes clear tickets and clean documentation — this matters as much as the technical fix
• Self-directed — you’ll often be working alone and need to know when to ask vs. when to figure it out
• Reliable communication on chat during your working windows

RESPONSIBILITIES

During ticket hours, you’ll:

• Triage and respond to alerts across our monitoring stack
• Handle Tier 1–2 support tickets from end users — M365 issues, account changes, endpoint problems, printer/peripheral issues, etc.
• Escalate cleanly with documentation when something needs the owner’s attention

During downtime, you’ll:

• Take on project work matched to what you’re good at — runbook buildouts, M365 tenant work, network documentation, migration tasks
• Improve our internal documentation as you work tickets

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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