Service Desk Technician

Job Description

REQUIREMENTS

• Strong technical aptitude with Level 1experience supporting and resolving end
• user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active
• Directory, firewalls/switches, Onboarding/Offboarding Requests, and other
• infrastructure requirements.
• One year of experience in a technical position. Service Desk or customer support
• experience preferred.
• Top performers in customer service positions: answering support calls, emails and
• following up with clients.
• Consistently exceeded customer expectations by providing exemplary service

RESPONSIBILITIES

• Act as the first point of IT support for our customers
• Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
• Resolve end-user incidents and requests efficiently
• Explain technical issues and terms in a way our clients can understand
• Providing high-end, customer focused service that our clients expect
• Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis. (Any Holidays worked are paid 2x the hourly salary)
• Other responsibilities as assigned by management

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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