Member Relations

Other Positions

Dubai

June 10, 2026

Application ends: September 8, 2026

REQUIREMENTS

Experience in private members club, concierge services, guest relations, five stars hotels, VIP services, high-end F&B environments.
Desired experience within art institutions, cultural organizations.
Minimum 2 years’ experience in same or similar role
Excellent level of English, written and spoken
Good knowledge of Microsoft Office and Content Management System applications.
Have strong organisational and time management skills with a high degree of flexibility.
Demonstrate integrity in all dealings and maintain high level of confidentiality.
Reliable and effective team player, with a positive mindset.
Flexible, ‘can do’ attitude

RESPONSIBILITIES

First point of contact with members at our entrance, assisting with dress code, members guestlist and member issues on arrival.
Full knowledge of our front of house CRM and check in processes in order to support and assist the front desk team when needed.
Full knowledge of our membership CRM, ability for reporting, check in and trend analysis.
Build working relationships with our members and guests throughout the club to give a flawless & professional member experience.
Members engagement, tours of the club with new members and international members.
Participate in monthly planning of new members activations.
Monitor daily bookings so you can ensure all special requests are managed accordingly.
Attend restaurant briefings.
Support with member events throughout the club.
Follow up with member issues according to club’s reports.
Handle members’ feedback and complaints, share information with relevant team and recover by adding specific notes for future visits.
Answer membership questions on the floor and being available to be introduced to members’ guests.
Assist on Cultural and Food and Beverage programming throughout the year.
Work closely with Private Events, Reservations, Marketing on events capacity, special requests etc.