Manager, SMB Account Management

Job Description

REQUIREMENTS

• 8+ years of experience in Account Management, Sales, Business Development, or Marketing.
• 3-5 years of direct people management experience in a quota-carrying or performance-driven environment.
• A track record of consistently exceeding revenue and retention goals. 
• Experience working with SMB or Mid-Market businesses.
• A track record of consistently exceeding revenue and retention goals.
• Strong coaching skills with demonstrated ability to improve performance across a team.
• Experience working cross-functionally to resolve issues and improve processes.
• Excellent written and verbal communication skills.

RESPONSIBILITES

• Build and develop a high-performing team: lead 8–10 Account Managers focused on growth and retention for SMB merchants, with a strong emphasis on coaching, development, and career growth for your team members.
• Drive real outcomes by owning upsell, retention, and customer satisfaction results through strong pipeline management and hands-on coaching.
• Establish clear performance expectations and accountability through structured 1:1s, deal reviews, and team cadences.
• Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
• Support leadership in executing team OKRs and implementing program improvements.
• Level up the whole team. Spot enablement opportunities and share best practices that raise the bar across the group.
• Serve as a senior escalation point for complex or high-impact merchant situations.
• Travel approximately once per quarter for team events or customer meetings.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers