LMS Administrator

Job Description

JOB DETAILS

REQUIREMENTS

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field preferred
• A minimum of 2 years’ progressive experience in a related field required
• Hands-on experience administering and managing Cornerstone Learning Management System (LMS)
• Strong attention to detail and organizational skills with the ability to manage multiple priorities and projects.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Excel and reporting tools; ability to generate, interpret, and analyze data for actionable insights.
• Solid understanding of LMS functionality, configuration, and user experience principles.
• Ability to troubleshoot user issues and provide timely support or escalation.
• Proactive, solutions-oriented mindset with curiosity to explore new LMS features, tools, and automation opportunities.
• Strong collaboration skills; able to work effectively with cross-functional teams
• Demonstrated integrity, adaptability, and accountability in managing system data and user experience.
• Embraces change, has passion, strong work ethic, a can-do attitude, fosters teamwork, and displays honesty and integrity in all situations

RESPONSIBILITIES

• Manage the day-to-day operation, configuration, and data management of the Learning Management System (LMS) to support training needs for the Supply Chain Training Team and the Global Operations organization as a whole.
• Create, execute, and manage training assignments, courses, events, and sessions to ensure accuracy, alignment, and appropriate targeting for audience needs.
• Upload and configure training content, curricula, checklists, assessments, and knowledge checks, etc..; perform end-to-end testing to ensure functionality and quality.
• Build and maintain organizational structures, user groups, and learning cohorts that reflect Global Operations hierarchies and business needs.
• Develop expertise in the Global Operations data hierarchy and role structures to accurately design, assign, and report on learning activities across teams and functions.
• Build, schedule, and analyze standard and custom reports to track completion, compliance, and performance trends; share insights and recommendations with leadership.
• Provide guidance and hands-on support to content owners, facilitators, and system users on an as-needed basis to improve understanding, adoption, and correct system utilization.
• Establish and manage an audit and maintenance schedule to review course content, training assignments, and user data; perform regular system cleanup and validation to ensure data accuracy.
• Develop and maintain LMS Standard Operating Procedures (SOPs), job aids, and best practices to ensure consistent and compliant use of the system across the Supply Chain and Global Operations organizations.
• Troubleshoot and resolve complex LMS issues such as incorrect audience assignments, dynamic group or hierarchy errors, or broken training configurations; identify root causes and implement corrective actions in coordination with HRIS or IT as needed.
• Evaluate and explore new LMS features, tools, and automation capabilities to enhance efficiency, user experience, and reporting insights.
• Collaborate cross-functionally with HRIS, IT, and other LMS administrators on updates, enhancements, data integrations, and system communications as needed.
• Manage and prioritize multiple LMS projects simultaneously, ensuring deliverables meet business needs, timelines, and quality standards.
• Stay informed on LMS updates, releases, and best practices to proactively recommend process and system improvements.
• Troubleshoot user issues, including incomplete courses or errors within assigned content; provide timely support or escalation when needed.

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