Law Firm Intake Manager

Job Description

REQUIREMENTS

• Strong leadership and accountability mindset—you’re comfortable having hard conversations
• Data-driven thinker who knows how to use metrics to manage performance
• Highly organized and process-oriented
• Experience managing teams in a fast-paced, high-volume environment (legal or intake experience is a plus)
• Strong communication skills with the ability to coach and develop others
• Experience with CRM systems (Salesforce/Litify preferred)
• Familiarity with EOS and running L10 meetings is a plus

RESPONSIBILITIES

• Manage and coach the Case Evaluation Team to hit and exceed performance goals
• Own and track KPIs, including sign-up rate, speed-to-lead, follow-up compliance, and activity levels
• Build, maintain, and analyze dashboards (Salesforce/Litify) to drive data-backed decisions
• Oversee and optimize Speed.ai and lead response systems to ensure rapid engagement
• Run weekly EOS Level 10 (L10) meetings and maintain team accountability
• Identify performance gaps and proactively coach team members to improve
• Continuously improve intake processes, scripts, and client experience
• Collaborate with leadership on growth strategy and team development

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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