Principal Client Success Manager

Manager

Remote

June 22, 2026

Application ends: September 20, 2026

Job Description

REQUIREMENTS

6 years of experience in project implementation and operation in the payment processing and customer service industry or similar industry.
4 years experience as a project manager for at least one project of ten million dollars or more in value
Great organizational and planning skills
Customer focused mindset
Excellent planning organizing and analytical skills
Continuously promote a performance-driven culture and always work towards reaching for amazing

RESPONSIBILITIES

Primary point of contact for all client communications and/or concerns. Oversee contract governance, preparation of documentation, statement of work, change requests and other contract documentation
Lead project initiatives, attend client-related meetings, manage requirement changes, develop action plans, lead client-facing meetings, quarterly business reviews, site visits and other sessions
Manage waiver and exclusion requests process as it relates to performance
Reviews and understands the project P&L to ensure knowledge of project costs and maximize revenue and profitability
Develops plans and implements processes and procedures to achieve a higher level of efficiency in the project.
Participates in biweekly reconciliations with the client to reconcile and confirm project hours.
Develops, reviews and delivers the monthly invoice to the client.
Demonstrated ability to clearly and concisely express ideas and concepts verbally and in writing and adopts writing style and language to fit the situation/audience.
Demonstrated leadership skills to effectively develop and lead a high-performing team in the meeting function/department/company short-term goals and objectives.
Demonstrated change management aptitude and ability. Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes.
Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the legal and financial expectations of the organization and ensure needed business outcomes.