Key Account Manager
Job Description
REQUIREMENTS
- 4 to 6 years in key account management, strategic account management, or enterprise client management.
- Proven track record owning a portfolio of large, multi-location or enterprise accounts, with revenue retention and growth numbers you can talk through.
- Strong commercial acumen with negotiation, renewal, and contract management experience.
- Excellent communication and relationship-building skills, including with C-level stakeholders.
- Analytical mindset with the ability to leverage data to drive insights and decisions.
- Proficiency with CRM systems, reporting tools, and Google Workspace.
- Fluency in English is a must.
Nice to have
- Experience in payments, fintech, hospitality tech, or a high-growth marketplace.
- Experience rolling out a product across a multi-outlet group or franchise network.
- Arabic language skills are a plus.
RESPONSIBILITES
- Own a named portfolio of our client’s largest F&B groups, from executive sponsors down to store-level operators, and be the single point of accountability for their success.
- Hit retention and expansion targets across your book: grow GMV, drive adoption across new outlets and new products, and defend against churn.
- Build and run joint business plans and quarterly reviews with each key account, with clear goals, owners, and timelines both sides sign up to.
- Negotiate and manage commercials, renewals, and expansion terms that work for the partner and for our client.
- Spot risk early. Adoption drops, quiet outlets, competitive pressure, and stalled rollouts get flagged and fixed before they become renewal conversations.
- Partner with Sales, Product, Operations, and Marketing to deliver joint initiatives, and bring your accounts’ reality back into the product roadmap.
Are you interested in this position?
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