Junior Operations Support Associate

Job Description

REQUIREMENTS

• Proficient in both verbal and written Mandarin and English; additional languages are a plus.
• Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
• Ability to think independently, troubleshoot new problems, and suggest improvements.
• Strong numerical aptitude and analytical thinking skills.
• Self-motivated and able to work independently while contributing effectively to a team.
• Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
• Willingness to work on a shifting schedule.
• Bachelor’s degree or equivalent qualification is a plus.

RESPONSIBILITES

• Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
• Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
• Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
• Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
• Provide operational support and perform additional tasks as assigned by the Supervisor.

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