Junior ITOC Analyst

Job Description

REQUIREMENTS

• Experience supporting Microsoft Windows environments.
• Basic support knowledge for mobile devices (iOS, Android).
• Understanding of computer hardware.
• Basic knowledge of networking standards.
• Diploma, BSc, or MSc in Information Technology or related field (desirable).

Skills and Competencies:

• Willingness to learn on the job and thrive in a fast-paced environment.
• Proactive, self-motivated, and able to work independently, including in virtual environments.
• Strong communication skills, with the ability to efficiently collaborate across all organisational levels.
• Strong interest in IT systems, support, and cybersecurity.
• Competence in Windows and Mac support.
• Familiarity with Windows Server, Active Directory, Azure Active Directory, and VoIP systems.

RESPONSIBILITES

• User Onboarding and Offboarding
• Handle new starter and leaver requests, including hardware allocation and collection.
• Assist with setting up and revoking user profiles and system access.
• Conduct IT inductions for new employees.

• IT Infrastructure Support
• Provide first- and second-line support for Windows 11, Mac, VPN, VoIP, Microsoft 365, Zoom, Atlassian apps, CRM, and any other systems or applications used by the organisation.
• Log, process, respond to, and escalate tickets.
• Configure and maintain hardware and software.

• IT Operational Support
• Assist with local server room operations, patching, and hardware maintenance.
• Set up and troubleshoot employee workstations, printers, peripherals, telecom, and biometric devices.
• Take part in IT documentation and follow departmental procedures and processes.
• Set up and support conference systems and conference rooms.
• Ensure employees know how to use business tools provided.
• Participate in weekend and after-hours maintenance as required.

• Asset & Inventory Management
• Maintain IT assets and inventory records.
• Assist with procurement of IT hardware and software locally.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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