IT Support Engineer

Dubai

February 18, 2026

Application ends: May 19, 2026

JOB DETAILS

REQUIREMENTS

Degree at HNC/HND/Ordinary/Bachelor’s level in a computer-related discipline or equivalent experience.
Solid experience in providing high-volume, fast-paced desktop support.
Basic network troubleshooting knowledge; CCNA certification is a bonus.
Familiarity with security systems, computer room distribution, room air conditioning, computer room, and environmental monitoring, with a willingness to learn new technologies in these areas.
Proficient in Microsoft Office software (Word, Excel, PowerPoint, Project, Visio, etc.).
Knowledge of configuration management and routine maintenance of Active Directory, mainstream Windows and Mac systems, and mobile systems.
Strong communication skills and a proactive approach to interacting with others.
Passion for new technologies and a demonstrable enthusiasm for staying up-to-date with the latest trends and solutions.
Previous experience in sourcing and managing external suppliers.
Solid IT service process experience and familiarity with ITSM systems.
Mandarin language capability is an advantage due to communication with Shanghai HQ.

RESPONSIBILITIES

Maintain the normal operation of the company’s internal clients.
Ensure the normal operation of Trip.com internal clients.
Handle hardware malfunctions, including client devices, network, telephone lines, printers, etc.
Maintain and support internal client application systems.
Respond to client requests and requirements promptly.
Distribute, install, and troubleshoot client batch software.
Manage cabling within the site and liaise with external suppliers as needed.
Set up, control, and maintain security systems, computer room distribution, room air conditioning, computer room, and environmental monitoring.
Provide remote IT service to employees based in the Middle East, while being based in Dubai.
Assist with ad hoc assigned projects.
Work 2-3 days per week on dedicated days.