IT Support

Job Description

JOB DETAILS

REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1-2 years of experience in IT support, including field-based work and cabling
• Strong understanding of Windows and Mac operating systems, and IT management tools
• Hands-on experience with network protocols (TCP/IP, DNS, DHCP) and basic network configuration
• Experience in structured cabling, network installation, and cable management tools.
• Familiarity with cloud platforms (AWS, Azure) is an advantage
• Strong troubleshooting and problem-solving skills
• Ability to work independently at client sites with minimal supervision
• Excellent communication and customer service skills
• Strong attention to detail and organizational skills
• Ability to manage multiple on-site tasks and prioritize effectively

RESPONSIBILITIES

• Provide technical support and resolve IT-related issues, including hardware, software, network, and peripheral equipment.
• Perform installation, configuration, and maintenance of IT equipment, including computers, printers, and networking devices at client premises.
• Assist clients via phone, email, and remote access, ensuring timely and professional communication.
• Carry out structured cabling work, including installation and management of Ethernet cables, patch panels, and switches.
• Troubleshoot system errors, perform diagnostics, and ensure swift resolutions for any technical issues.
• Set up and configure network devices such as routers, firewalls, and wireless access points at client sites
• Troubleshoot network connectivity issues and ensure all systems are running efficiently.
• Support IT security initiatives, monitoring systems, and performing regular updates and maintenance.
• Assist with security updates, backups, and data recovery at client locations
• Document technical procedures and configurations for each client engagement
• Provide training and guidance to client staff on basic troubleshooting and system usage

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