IT Support Desk

Job Description

REQUIREMENTS

Demonstrate problem solving skills and techniques.

Strong customer service skills with the ability to communicate technical information clearly to non-technical users.

Eagerness to learn, adapt, and develop IT skills quickly in a fast-growing company.

Understanding of Microsoft systems, including Windows operating systems and Office 365.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

RESPONSIBILITIES

Deliver friendly, patient, and effective technical support via phone, email, and in-person interactions.

Diagnose and troubleshoot hardware, software, and network issues with a customer-first approach.

Work collaboratively with IT team members to enhance overall system efficiency and security.

Maintain a proactive and curious mindset, staying updated on emerging technologies and solutions.

Install, configure, and maintain workstations, printers, and other IT equipment.

Assist with onboarding new employees by setting up accounts, devices, and necessary software, ensuring a seamless experience.

Manage user accounts, permissions, and access controls.

Handle offboarding procedures, including removing system access and collecting IT equipment from departing employees.

Provide clear and helpful guidance to end users on IT best practices.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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