IT Helpdesk Technician

Job Description

REQUIREMENTS

• Excellent verbal communication skills (often the phone will be your only tool)
• Exhibits outstanding organizational skills with a keen eye for detail
• Motivated self-starter (We want to see a passion for technology and support)
• Previous experience at an MSP is major plus.
• L1 Technical Experience in a Helpdesk Environment
• Strong troubleshooting skills (Home-lab counts, tell us about yours)
• Customer service oriented (you have to be delighted by helping people)
• Familiarity with the modern Windows family of operating systems
• Familiarity with the modern Mac family of operating systems
• An innate desire to see all printers launched into the sun

RESPONSIBILITES

• Be excellent and friendly at all times to clients and end users
• Receive inbound IT helpdesk and product technical support calls
• Provide technical support through service, troubleshooting, and empathy

Are you interested in this position?

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