IT Specialist / Helpdesk Technician – Remote

Job Description

REQUIREMENTS

• 2 – 5 years IT Help Desk experience supporting Windows / Office 365 Environments
• Basic to intermediate understanding of networking and networking principles
• Experience supporting macOS devices.
• Nice to Haves – Zendesk experience, Okta experience, Azure or AWS experience
• Enjoy communicating with and helping team members with a positive, friendly disposition
• Great communication skills, ability to listen, empathize and communicate with team members over the phone or email
• Learn quickly, self-starter, take direction well
• Exceptional troubleshooting skills, detail orientated
• Ability to manage multiple projects and meet deadlines.

RESPONSIBILITES

• Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
• Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.
• Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.
• Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.
• Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.
• Maintain accurate IT asset inventory and assist with equipment procurement and deployment.
• Communicate project status and technical updates with team members and Technology staff.
• Document solutions and contribute to technical knowledge resources.
• Participate in an after-hours on-call rotation (currently approximately once every 6–8 weeks).

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