Interpretation Dispatch Coordinator

Coordinator

Remote

July 14, 2026

Application ends: October 12, 2026

REQUIREMENTS

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Excellent organizational and time-management skills.
Strong verbal and written communication abilities.
Ability to prioritize multiple tasks in a fast-paced environment.
High level of proficiency with technology: video platforms, Google Suite, and scheduling/database software. Able to perform intermediate to advanced troubleshooting.
Strong attention to detail and problem-solving skills.
Ability to maintain confidentiality and professionalism.

RESPONSIBILITIES

Communicate effectively with Dispatch Lead Coordinator, coworkers, customers, and linguists
Be alert to the daily schedule of appointments and notifications of new interpretation appointments, as well as On Demand calls
Monitor and resolve tickets for current jobs in Lexikeet platform
Monitor daily schedules and respond to last-minute changes, cancellations, and emergency requests.
Ensure appointments are staffed in a timely fashion
Staff Tech Observation assignments and SOS requests from linguists where needed
Answer incoming Customer Support Calls and note actions in CRM and/or Lexikeet Manager Portal
Answer Hubspot tickets and chats as needed
Answer team members’ questions promptly via chat, phone, or email
Act as Linguist Support point of contact, referring questions to Human Resources when needed
Keep accurate records in Lexikeet’s CRM and the Lexikeet Manager portal
Collaborate with billing or finance departments to ensure accurate invoicing
Coordinate Seal of Biliteracy Assessments
Support management of Multilingual Events (simultaneous interpreting livestreams)
Support training, onboarding and quality assurance for linguists
Assist other team members in daily operations – create new customer accounts, user credentials, etc
Train new additions to customer/linguist support teams