Inside Sales Representative I

Job Description

REQUIREMENTS

• Knowledge and understanding of payment processing products and services, knowledge of Mastercard/Visa Association rules and regulations, technical skills, contract language, credit policies, product conversions (highly desirable)
• Excellent communication, interpersonal, selling, objection and negotiation skills within inbound and outbound sales environment (desire to win!)
• Exceptional detail-oriented, problem-solving, and analytical skills
• Ability to manage effectively leads through a CRM system.
• Ability to work independently for extended periods of time while achieving sales results with a high degree of self-motivation.
• Strong team player with a positive, “can-do” attitude to achieve sales results.
• Strong organizational skills, computer (data fields entry), and planning skills
• Ability to adapt to a fast paced and evolving environment.

RESPONSIBILITES

• Drive achievement of our client’s revenue, margin, and growth objectives by proactively managing inbound referral opportunities and conducting outbound sales calls to prospective merchants.
• Own the full sales cycle for referred merchant opportunities, from initial contact and discovery through pricing, proposal, closing, onboarding, activations, and early lifecycle support.
• Consult with merchant to understand their business needs payment acceptance environment, current challenges, and growth objectives, then position our client’s appropriate products and services to support those needs.
• Effectively communicate our client’s value proposition, including intangible program benefits, service quality, security advantages, payment solutions, and partner-channel benefits, through phone and virtual sales conversations.
• Independently evaluate merchant processing opportunities and recommend appropriate pricing while balancing profitability, competitive market conditions, risk considerations, and long-term relationship value.
• Make informed decisions throughout the sales, underwriting, onboarding, and activation process to support timely merchant implementations a successful account conversion.
• Serve as the primary point of contact for referred merchants during the sales and onboarding journey, ensuring consistent communications, clear expectations, and positive client experience.
• Partner closely with Underwriting, Risk, Activations, Relationship Management, and other internal teams to coordinate merchant approvals, documentation, pricing reviews, escalations, and activations.
• Contribute toward minimizing client attrition through leveraging the relationship, excellent problem solving and resolution, and providing overall exceptional information and service.
• Accurately manage leads, opportunities, activities, merchant data, and client communications within our client’s CRM and internal systems with a high degree of urgency, accuracy, and completeness.

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