Inbound Coordinator (Entry Level)

Job Description

JOB DETAILS

REQUIREMENTS

• Strong data entry skills with attention to detail
• Bilingual proficiency in English and Spanish is highly desirable; multilingual candidates are encouraged to apply
• Excellent communication skills, both written and verbal
• Ability to demonstrate professional phone etiquette and active listening skills
• Analytical mindset with the ability to assess customer needs effectively
• Proven ability to upsell products or services in a courteous manner
• Organised with strong time management skills to handle multiple tasks efficiently
• Adaptability to work independently in a remote setting while maintaining productivity

RESPONSIBILITIES

• Handle inbound customer calls and enquiries in a professional and courteous manner via phone and online channels
• Accurately input and update data within our CRM system, ensuring high levels of data integrity
• Assist customers with their requests, providing clear information about products and services
• Identify opportunities for upselling additional products or services during customer interactions
• Maintain effective communication with team members to ensure seamless service delivery
• Analyse customer feedback and call patterns to contribute to process improvements
• Support multilingual customers by providing assistance in both English and Spanish, as required
• Demonstrate excellent phone etiquette and communication skills at all times

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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