Implementation Associate

Remote

February 28, 2026

Application ends: May 29, 2026

JOB DETAILS

REQUIREMENTS

High School Diploma or Equivalent required.
Minimum 1-2 years of experience in a customer service, operations, or implementation-related role.
Experience in data entry, compliance, or onboarding processes preferred.

Strong attention to detail and accuracy in data entry; excellent verbal and written communication skills; strong time management and ability to meet deadlines; proficiency in data analysis and reporting; ability to handle sensitive and confidential information.
Basic understanding of compliance and regulatory requirements in onboarding; familiarity with digital platforms and database management; knowledge of customer service best practices.
Ability to work independently and as part of a team; strong problem-solving skills and ability to adapt to changing priorities; ability to manage multiple tasks simultaneously.

RESPONSIBILITIES

Communicate and Coordinate: Serve as the Care Pro Onboarding POC; facilitate clear and timely communication with Care Pros regarding their onboarding status and any required actions, resolving issues and questions as needed. Guide Care Pros through onboarding steps.
Ensure Data Integrity and Compliance: Implement data integrity checks to identify and rectify discrepancies or missing information.
Manage Data Transfer and Documentation: Conduct accurate data entry for new Care Pros during onboarding, including Implementation Tracker updates.
Monitor Transition Progress: Consistently track Care Pro transition progress using dashboards and key metrics to ensure on-time targets are met.
Participate in Meetings: Participate in internal meetings, inclusive of weekly check-ins, to facilitate effective communication and collaboration and flag areas of risk.
Be Flexible: Provide additional capacity to support other areas of the Implementation team and other Honor teams as needed between implementations periods and in periods of low volume. Take on additional tasks outside of normal responsibilities to ensure team and company success, reflecting a “Mission First” mentality.
- In periods of low Implementation volume, participate in trainings and process confirmations for other partner teams at Honor in order to be ready to support as necessary.