Healthcare Operations Specialist

Job Description

REQUIREMENTS

• Experience in healthcare billing, RCM, dental claims, or related administrative workflows.
• Deep understanding of billing logic, payer requirements, documentation, and claim attachments.
• Ability to learn complex workflows quickly and operate without fully defined processes.
• High attention to detail and strong judgment when the rules are ambiguous.
• Clear, precise documentation habits.
• Comfort working with software tools, dashboards, and internal systems.
• Ability to spot when a product output is wrong, incomplete, or needs escalation.
• Willingness to build processes from scratch in an early-stage environment.

RESPONSIBILITIES

• Review claims and product outputs for accuracy and completeness.
• Work inside dental and healthcare billing workflows.
• Review dashboards and internal tools to understand what the product completed, missed, or got wrong.
• Document product failures, edge cases, payer rules, and client-specific workflow requirements.
• Translate operational problems into clear product requirements for engineers.
• Build and maintain SOPs, checklists, and workflow documentation.
• Support other healthcare administrative workflows including HR updates and scheduling-related tasks.
• Perform QA on automated outputs.

Are you interested in this position?

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