Handover Officer

Job Description

REQUIREMENTS

• Bachelor’s Degree or Diploma in Business Administration, Real Estate, Property Management, or a related field.
• Minimum 3 years of UAE real estate experience in property handovers.
• Experience working with real estate developers or property development companies.
• Strong knowledge of handover procedures, snagging, defect management, and customer service.
• Proven experience handling apartment, townhouse, and villa handovers.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office and CRM systems.
• Ability to manage multiple handovers and work under deadlines.

RESPONSIBILITES

• Manage and coordinate unit handovers from project completion through final key release.
• Schedule and conduct pre-handover inspections to ensure readiness and quality compliance.
• Identify and document snagging and defect items, and ensure timely rectification before handover.
• Coordinate with Construction, Projects, Facilities Management, and Customer Service teams to resolve outstanding issues.
• Prepare and validate all handover-related documentation, including checklists, warranties, manuals, and key records.
• Conduct property orientations and explain unit features, building facilities, and maintenance procedures to owners.
• Respond to client queries and concerns in a professional and timely manner.
• Monitor post-handover issues and coordinate with relevant teams for resolution.
• Maintain accurate records, reports, and handover schedules.
• Ensure compliance with company policies, quality standards, and regulatory requirements.

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