Engagement Officer

Job Description

REQUIREMENTS

• Bachelor’s Degree in Marketing, Communications, Business Administration, Hospitality, Event Management, or a related field.
• Minimum 2-4 years of experience in CRM, customer engagement, events, customer experience, or community management.
• Experience planning and executing corporate events, customer engagement activities, or community events.
• Excellent communication and interpersonal skills.
• Strong organizational and project management abilities.
• Ability to manage multiple events and projects simultaneously.
• Proficient in Microsoft Office and CRM platforms.
• Strong attention to detail and problem-solving skills.
• Experience within the real estate industry is highly preferred.

RESPONSIBILITES

• Plan, organize, and coordinate customer engagement events, community gatherings, project launches, and special activations.
• Support the development and execution of CRM strategies to strengthen customer relationships.
• Manage event logistics, including venue coordination, vendor management, invitations, registrations, and on-site support.
• Coordinate with internal departments and external stakeholders to ensure successful event execution.
• Develop and maintain engagement calendars and activity schedules.
• Create and distribute customer communications, including event invitations, newsletters, announcements, and surveys.
• Monitor customer participation and gather feedback to measure engagement effectiveness.
• Maintain accurate customer databases and event records within CRM systems.
• Prepare reports on event performance, attendance, customer feedback, and engagement metrics.
• Support customer retention initiatives and loyalty programs.
• Ensure all customer interactions align with company standards and brand guidelines.

Are you interested in this position?

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