Glass Claim Specialist (Remote)

Job Description

REQUIREMENTS

• BA/BS degree or equivalent combination of education and experience
• May require Adjuster’s license (state-specific)
• Some claims or insurance experience
• Ability to communicate effectively over the telephone using active listening skills
• Customer service, decision making, analytical, problem-solving, negotiation and organizational skills
• Basic math and computer skills
• Intermediate oral and written communication skills
• Ability to function in a team and call center environment
• Good command of the English language
• Ability to type 30 wpm

RESPONSIBILITES

• Speaking with our 3rd party billing partner Safelite Solutions regarding claims coverage questions and other glass only claim matters
• Ability to communicate the same material frequently, in a manner in which our customers understand.
• Customer service, decision making, analytical, problem-solving, negotiation and organizational skills.
• Communicating auto policy stipulations regarding the use of Original Equipment Manufacturer (OEM) parts.

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