GC%26E Sales Executive
Job Description
JOB DETAILS
REQUIREMENTS
- Strong sales, negotiation, and relationship-building skills
- Ability to manage multiple enquiries with strong organization and attention to detail
- Self-motivated with good time management
- Customer-focused with excellent interpersonal and communication skills
- Good understanding of hotel operations and hospitality standards
- Strong numerical and analytical skills
- Proficiency in Microsoft Office and hotel sales systems (Delphi / OnQ or similar)
- Arabic language required with fluency in English
RESPONSIBILITIES
- Receive and convert incoming group, conference, event, and long-stay enquiries to achieve targets and maximise revenue
- Seek opportunities to increase sales and conversions through up-selling and cross-selling
- Manage an events schedule to maximise yield
- Proactively manage existing accounts and develop new accounts with GC&E potential
- Conduct market research, sales calls, telesales, and online lead generation activities
- Manage online lead generation and sales platforms
- Build strong relationships with guests and customers to fully understand their needs
- Arrange and carry out hotel show rounds, and client visits
- Ensure the complete administration, coordination, and execution of all planned events and group bookings
- Ensure a smooth and service-oriented event sequence through effective coordination with all hotel departments
- Prepare and distribute all required documentation including BEOs, function sheets, menu cards, and long-stay handover communications
- Participate in BEO and sales communication meetings
- Ensure accurate and complete data entry in hotel sales systems (Delphi / OnQ or equivalent)
- Ensure compliance with contracts, deposit, and payment guidelines
- Review invoices for accuracy and support timely billing and payment
- Monitor follow-ups and decision dates
- Assist with revenue forecasting for GC&E and long-stay business
- Carry out guest satisfaction surveys and prepare follow-up reports
- Participate in hotel promotional, sales, and marketing activities
- Perform other reasonable duties as assigned by management
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