Fulfillment & Support Specialist

Job Description

REQUIREMENTS

• Strong communicator (written communication is critical)
• Highly responsive and reliable throughout the day
• Quick learner who can absorb industry-specific knowledge fast
• Comfortable in fast-paced, entrepreneurial environments
• Proactive — doesn’t wait to be told what to do
• Customer-first mindset with a problem-solving attitude
• Experience in online communities, coaching programs, or info products is a plus

RESPONSIBILITIES

• Monitor and actively participate in community group chats (Telegram.)
• Respond to customer questions in a timely, clear, and helpful manner
• Guide members through our products, systems, and processes
• Identify common issues or questions and escalate when needed
• Maintain a strong understanding of our offers, content, and industry trends
• Ensure customers feel supported, heard, and taken care of
• Help improve overall fulfillment by spotting gaps and suggesting improvements

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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