Field Coordinator

Job Description

REQUIREMENTS

• High school diploma or equivalent
• 2 to 3 years experience using property management software or other CRM tools
• Customer service mindset
• Strong communication and organizational skills
• Ability to prioritize and manage multiple tasks
• Proficiency in internal and external communication platforms and/or ticketing systems (e.g. Microsoft Teams, Outlook, Slack, Gmail, Zendesk, etc.)
• Prior experience in dispatching or coordinating maintenance work is preferred
• Prior experience with regulatory audits preferred
• Prior experience with basic analytics and/or report interpretation preferred

RESPONSIBILITIES

Operations & Coordination

• Coordinate with internal teams and external vendors to support property management operations
  • Schedule and oversee inspections, repairs, and maintenance activities
  • Ensure timely execution of service-related tasks
• Manage and support occupancy-related processes
  • Conduct follow-ups on inspections and occupancy checks
  • Ensure timely progression and completion of occupancy workflows

Vendor Management

• Coordinate with vendors to schedule services and maintain workflow efficiency
  • Ensure accurate documentation of Service Requests (SRs) and Work Orders (WOs)
• Escalate vendor-related issues to leadership as needed to ensure timely resolution

Compliance & Auditing

• Support leadership with regulatory and routine audits
  • Ensure adherence to operational compliance standards
• Review, research, and take action on audit exceptions
  • Address discrepancies such as lockbox and inspection exceptions

Systems & Data Management

• Maintain accurate and up-to-date records in Origin, Darwin Homes’ proprietary system
  • Document progress, updates, and task completion
• Utilize reporting tools to monitor operational performance
  • Ensure alignment between turn timelines and system updates

Communication & Support

• Communicate with vendors, residents, and internal teams via Zendesk
  • Provide timely updates and ensure cross-functional alignment
• Review and approve minor estimates for recurring services in accordance with guidelines
• Monitor assigned tasks and ensure timely completion and proper closure

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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