Executive Lounge Associate

Associate

Dubai

July 7, 2026

Application ends: October 5, 2026

REQUIREMENTS

Minimum 1–2 years’ experience in a luxury or premium upscale 5-star hotel, preferably in Executive Lounge, Front Office, Guest Relations, or Food & Beverage.
Previous experience within a Marriott hotel is highly preferred.
Excellent communication and interpersonal skills with a passion for guest engagement.
Professional appearance and grooming in accordance with Marriott standards.
Strong attention to detail and commitment to delivering exceptional guest experiences.
Ability to work flexible shifts, including weekends and public holidays.
Working knowledge of Opera PMS; familiarity with Marriott systems is an advantage.
Fluency in English is essential; additional languages are highly desirable.

RESPONSIBILITIES

Welcome Marriott Bonvoy Elite members, Executive Lounge guests, and VIPs with genuine warmth and professionalism.
Manage Executive Lounge check-in and check-out procedures efficiently while ensuring a seamless arrival and departure experience.
Deliver personalized service by recognizing guest preferences and anticipating individual needs.
Ensure exceptional execution of breakfast, afternoon refreshments and cocktail hours, in accordance with Marriott Brand Standards.
Maintain the Executive Lounge to the highest standards of cleanliness, presentation, and ambiance at all times.
Build strong relationships with guests to create memorable and personalized experiences.
Coordinate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless service delivery.
Prepare VIP amenities, special room arrangements, and guest preference requests prior to arrival.
Handle guest feedback, concerns, and service recovery professionally, ensuring prompt resolution and guest satisfaction.
Maintain confidentiality and privacy of all guests, particularly Marriott Bonvoy Elite members and VIP guests.
Ensure compliance with Marriott Brand Standards, Luxury Quality Assurance (LQA) standards (where applicable), and hotel operating procedures.
Complete shift handovers, reports, and guest preference updates accurately using Opera PMS and Marriott systems.