Enrollment Specialist I

Job Description

REQUIREMENTS

• High School Diploma or GED required.
• Zero (0) plus years of related professional experience.
• Or equivalent combination of education and/or experience.
• Ability to work flexible hours and overtime when needed.
• Self-motivation and the ability to work with teams.
• Proficient in the use of Word, Excel, Outlook, and PowerPoint.
• Excellent oral and written communication skills.

RESPONSIBILITIES

• Interacts with external and internal customers in a professional, helpful, and courteous manner.
• Assists in the processing of new member referrals and entering member information into company databases.
• Escalates member complaints or concerns to more senior team members.
• Answers member questions using scripted and non-scripted responses.
• Maintains access to, and security of, highly sensitive materials.
• Participate in other projects or duties as assigned.

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