Enrollment Specialist

Job Description

REQUIREMENTS

• Excellent verbal and written communication skills for effective interaction with patients, the medical team and internal team members.
• High levels of professionalism in communication, high level of patience and caring attitude with patients and family members.
• Demonstrated call center experience, handling high-volume outbound and/or inbound calls.
• Prior telehealth experience is a plus
• Familiarity with Medicare and Insurance concepts
• Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness
• Experience navigating multiple systems and completing documentation simultaneously during an outbound call
• Strong over-all tech-saviness and ability to quickly learn new software and systems.
• Competency with Google Office Suite
• Experience working with the elderly
• Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows
• A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements.
• Comfort and proficiency working in a remote office setting
• Experience working with the elderly population with patience and empathy

RESPONSIBILITIES

• Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings
• Coordinate cognitive health screening campaigns
• Take the medical history from patients or their caregivers
• Schedule and coordinate appointments
• Assist patients with technology and other questions

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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