Employee Relations Intake Coordinator

Coordinator

Remote

August 18, 2026

Application ends: November 15, 2026

REQUIREMENTS

Education

Bachelor’s degree Human Resources, Business Administration, or a related field required

Experience

3-4 years Progressive experience in Human Resources or Employee Relations required
1-2 years Proficiency working with an enterprise case management system preferred
One year of relevant professional-level work experience may be substituted for one year of required education.

Knowledge Skills and Abilities

Comprehensive HR generalist expertise with the capability to evaluate case complexity and risk.
Thorough understanding of federal and state employment laws and current HR best practices.
Sound judgment in determining when to escalate issues to ER leadership or senior ER specialists.
Capacity to rapidly assimilate new programs policies and procedures for accurate case review.
Proven ability to build cross-functional partnerships and leverage information to achieve shared objectives
Exceptional interpersonal skills and effectiveness in fast-paced team-oriented environments.
Advanced computer proficiency with ease in navigating multiple systems and screens.
Adaptability in managing varied situations stakeholders and conflicting priorities.
Strong self-management: independently completes tasks while keeping stakeholders informed and engaged.
Experience with enterprise case-management platforms (e.g. ServiceNow EthicsPoint) preferred.
Unwavering discretion in handling sensitive and confidential information.
Clear concise and professional verbal and written communication skills.

RESPONSIBILITES

Receive log and categorize every incoming ER case in the myHR platform ensuring prompt confidential handling.
Monitor multi-channel queues (portal hotline email chat) in real time to uphold all service-level agreements.
Apply standardized risk assessments-leveraging sentiment triggers legal exposure safety and reputational factors-to assign case priority.
Route and rebalance caseloads across ER specialists to maintain equitable workloads and optimal resolution times.
Maintain ER taxonomy and knowledge-base tags ensuring accurate classification, searchability, and reporting.
Escalate high-risk or time-sensitive cases to ER leadership with concise summaries and recommended next steps.
Serve as the single point of contact for ER, Legal, Compliance, Quality & Safety, and Security during critical incidents.
Track case progression within myHR driving timely status updates and closure while ensuring documentation meets audit and legal standards.
Prepare and deliver updates for MedStar Health committees coordinating with Occupational Health, ER, and committee chairpersons.
Exercise HR expertise independent judgment and urgency to navigate ambiguity mitigate organizational risk and preserve confidentiality.
Provide trend reporting and insights to Employee Relations leadership to inform policy updates training needs or organizational interventions.
May assist in developing and maintaining documentation templates workflows and knowledge base content to support Employee Relations operations.