E-Commerce Business Expert

Job Description

JOB DETAILS

REQUIREMENTS

• Minimum 5 years of hands-on e-commerce business experience in Dubai or the UAE market.
• Deep knowledge of UAE consumer behavior, online shopping trends, and competitor analysis.
• Proficiency in Facebook Ads Manager and other paid social media platforms.
• Proven ability to build and operate e-commerce stores on Shopify, WooCommerce, or similar.
• Experience in payment gateway integration and order fulfillment logistics.
• Strong understanding of product return management and loss recovery solutions.
• Excellent business acumen, communication skills, and attention to detail.
• Ability to deliver rapid results—demonstrated history of turning new product launches into profitable sales within 30 days.
• Visa-ready candidates currently based in Dubai only.

RESPONSIBILITIES

• Product Research & Launch:
• Identify trending and profitable products for the Dubai/UAE market.
• Develop a complete go-to-market plan and manage the entire product launch lifecycle.
• Facebook & Social Media Advertising:
• Create, launch, and optimize Facebook ad campaigns for maximum reach, engagement, and conversions.
• Handle content creation, ad copy, targeting, and budget management.
• E-commerce Store Management:
• Build and maintain product pages on platforms like Shopify, WooCommerce, or Magento.
• Oversee the complete e-commerce process from order placement to delivery.
• Payment & Order Management:
• Integrate and manage payment gateways popular in the UAE (e.g., Network International, PayTabs, Tabby, etc.).
• Coordinate with delivery partners for timely and safe delivery.
• Customer Service & Returns:
• Implement best practices for customer service management, including handling customer queries, managing returns, and processing refunds.
• Develop and execute strategies to minimize losses and recover any order-related issues promptly.
• Performance Analysis & Reporting:
• Track KPIs and ROI for all campaigns, analyze data, and present actionable insights to management weekly.
• Drive rapid testing and optimization to achieve profitable results within one month.
• Team Coordination & On-Site Presence:
• Collaborate with other divisions (digital marketing, creative, development) to deliver seamless customer experiences.
• Work exclusively from our office; this is a full-time, on-site role (NO freelancers).

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