Dispute Resolution & Compliance Associate

Job Description

REQUIREMENTS

• High School diploma or GED
• Strong prioritization and organization skills to handle multiple job responsibilities, competing priorities, and meet deadlines.
• Possess great written and verbal communication skills, along with strong attention to detail.

RESPONSIBILITES

• Assist with complaints that are received through the CFPB, Attorney General, Better Business Bureau, and other agencies.
• Support requests for credit deletion, and release of liability.
• Review, research, and respond to consumer disputes accurately and promptly.
• Email and telephone clients regarding investigation initiation, dispute resolution, or documentation requests.
• Process various credit reporting and audit reports.
• Batch documents and disputes to appropriate files.
• Process written disputes, including identity theft claims received from the consumer or their representative via electronic, EOSCAR, FAX, mail, and email.

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