Dispatch Support Specialist

Job Description

REQUIREMENTS

• 1+ years of professional dispatching experience (preferably in home trades like HVAC, Plumbing, or Electrical).
• 2+ years of experience in a customer-facing role.
• Proficient in Microsoft Outlook, Word, and Excel. Experience with ServiceTitan is a significant plus.
• Strong verbal and written skills with the ability to manage high-demand peak seasons.
• High School Diploma or GED required.

RESPONSIBILITIES

• Coordinate and dispatch service calls based on urgency and technician specialty.
• Maintain constant communication with field technicians, service managers, and customers to provide status updates.
• Strategically plan the following day’s schedule with field supervisors to ensure maximum efficiency.
• Facilitate communication between technicians and vendors for complex or multi-stage jobs.
• Resolve customer concerns promptly and provide backup support for incoming service calls.
• Utilize internal software (ServiceTitan) and Microsoft Office to track revenue goals and technician progress.

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