Digital Sales Representative

Job Description

REQUIREMENTS

• 1–3 years of experience in commission-based or performance-driven sales, preferably in a call center environment
• Strong negotiation, persuasion, and contract-selling skills
• Confident communicator with excellent verbal and written communication skills
• Effective problem-solver with strong active listening and rapport-building abilities
• Competitive, goal-oriented mindset with a proven track record of meeting or exceeding sales metrics
• Resilient and adaptable—able to bounce back from setbacks and stay motivated
• Positive, can-do attitude with a desire for continuous growth and improvement
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
• Computer savvy with experience using CRM systems (Salesforce a plus)
• High school diploma or GED required

RESPONSIBILITIES

• Answer a high volume of inbound and outbound calls to prospective customers
• Average 100-150 calls per day an expectation of closing 30% of inbound calls and 15% of outbound calls
• Identify the needs of prospective customers and sell the motor vehicle contract that best protects their investment
• Strive to successfully complete a one-call close
• Masterfully overcome objections by leveraging rebuttal tactics
• Persuasively educating consumers on the benefits and value of a vehicle service contract
• Remain open to constructive feedback, training, and mentorship from managers and leaders
• Work effectively as a team player, contributing to a positive environment
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
• Other duties, as assigned.

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