Digital Banking Specialist

Specialist

Remote

July 24, 2026

Application ends: October 22, 2026

Job Description

REQUIREMENTS

Associate’s degree or equivalent from a two-year college or technical school; or one to two years related experience; or equivalent combination of education and experience.
Familiarity with basic accounting principles and electronic banking products and services.
Excellent oral and written communication skills.
Able to accept and adapt to change in a fast-paced environment.
Detail oriented and well organized.
Flexible and willing to learn how to navigate new software systems and attend training.

PREFERRED

Working knowledge of Fiserv, Microsoft Office, Internet, and other related software.
ACH Origination and Banking experience.

RESPONSIBILITIES

Assist our personal and business customers on the phone or online when they get locked out of their online banking accounts and need password resets.
Assist customers to ensure they are using the accurate browser for their electronic device(s).
Respond to customers’ email inquiries received from Online Banking and our website in a timely manner.
Support customer online account opening processes.
Provide support to our consumers that use Online and Mobile Banking, Mobile Deposit, and Bill Pay.
Provide support to our business customers with Cash Management Services such as wire transfers, ACH originations online, Bill Pay, Remote Deposit Capture, and Autobooks.
Review maintenance reports to ensure accuracy of the Online Banking registrations.
Handle the installation, maintenance, and support of all Cash Management Systems: Online Banking and Remote Deposit Capture.
Ensure that all authorizations, agreements, and contracts are in place and maintained.
Review mobile deposits for accuracy and approve daily.
Monitor Welcome and E-Statement inbox.
Process online wires.
Process Wires, ACH and Microdeposits for Stearns Bank and affiliates.
Complete the closed account, maintenance, and host failed reports.
Complete all M-Files assignments in a timely manner.
Ensure Disaster Recovery Forms and Procedures are up-to-date and available.
Support Electronic Banking Officer in other duties as assigned and provide backup within the Electronic Banking Department as needed.
Maintain a solid understanding of all legal and regulatory compliance issues as they pertain to this position.
Assume additional responsibilities as requested.
Loss prevention and security as applicable for this position.