Client Transition Specialist

Job Description

REQUIREMENTS

• 3 to 5+ years in a client operations, account transitions, onboarding, or account management role in wealth management.
• Exceptional resourcefulness and a very quick learning curve — you can pick up new custodial platforms and tools on your own, fast.
• Hands-on experience working across multiple custodians and a strong grasp of account transfer / onboarding paperwork.
• Exceptional organization and attention to detail across many parallel, deadline-driven workstreams.
• Strong data hygiene instincts — comfort with spreadsheets and validation logic, and the discipline to catch errors before they compound.
• Excellent communication and relationship-building skills, with the empathy and confidence to keep advisors calm and informed under pressure.
• A collaborative, low-ego, self-starter attitude with an incredible ownership mentality.
• Tech-savvy and adept at quickly learning and adopting new technologies, including AI tools.
• Comfort working in a high-growth, constantly changing environment.

Nice to have:

• Direct experience with Schwab and/or Fidelity custodial platforms
• Familiarity with ACAT transfers, LPOA/repaper processes, NIGO resolution, DocuSign, Orion, or Salesforce
• Comfort with Excel/Google Sheets at a power-user level (lookups, data validation, cleaning messy files)
• Prior work experience at a high-growth startup or a custodian, RIA, and broker-dealer
• Experience using AI tools to accelerate data or document work (validation, drafting, summarization)

RESPONSIBILITIES

• Own the end-to-end transition of assigned advisors’ books across custodians, from paperwork generation through completed account transfers.
• Prepare, validate, and submit account paperwork with a low NIGO (not-in-good-order) rate, catching data issues before they cause delays.
• Run data preparation and validation to ensure accuracy
• Act as the dedicated day-to-day point of contact for transitioning advisors, communicating proactively and keeping each transition on schedule.
• Coordinate across custodians, vendors, and internal teams (Operations, Product, Client Servicing) to unblock transitions.
• Balance multiple concurrent transitions while maintaining clear communication with stakeholders and staying adaptive in a rapidly evolving environment.
• Monitor and report on transition progress and flag risk situations early.
• Contribute to improving the team’s capabilities by enhancing existing processes and helping build scalable, automated workflows.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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